CRM & Lifecycle.
Where the second sale lives.
Email, SMS, automation. The system that turns a one-time buyer into a repeat customer, and a repeat customer into someone who refers you. Most brands underinvest here. We don't.
Talk to us →How we work.
A four-phase loop. We move fast, but we don't skip steps.
Audit
Existing flows, segmentation, deliverability. Find what's broken first.
- Account audit
- Flow inventory
- Deliverability check
Architect
Customer journey, segments, lifecycle moments. The skeleton.
- Journey map
- Segmentation strategy
- Trigger architecture
Build
Templates, automations, copy, design. End-to-end production.
- Email templates
- Automation builds
- Copy library
Optimize
A/B test subject lines, content, send times. Forever.
- Test calendar
- Performance reports
- Optimization sprints
What you get.
Standard scope, calibrated per engagement. Anything custom, we'll scope and price separately.
Welcome series
New-subscriber automation tuned for the first 30 days.
Lifecycle flows
Abandoned cart, browse abandonment, post-purchase, win-back.
Segmentation
Behavioral and value-based segments wired into all sends.
Newsletters
Weekly or bi-weekly. Written, designed, scheduled.
SMS
Where it makes sense — never spam, always relevant.
Reporting
Open rate, CTR, revenue-per-recipient, LTV trends.
Where this shows up.
Recent partnerships where CRM & Lifecycle was the lead engagement.
MZ Foods
Built a Drunk Elephant-inspired identity with locked color rotation per honey variant. Six SKU photoshoot, packaging mockups, Instagram content calendar tied to launch windows.
Media Wiz
Brand identity refresh, web platform rebuild on a tighter narrative, lead-gen funnel with three nurture tracks segmented by company size.
MBD Sofas
Built a unified visual system spanning showroom signage, e-commerce, and paid creative. Performance ads tied to both online conversion and showroom-visit intent.